The Item must be returned in its original packaging/condition and never been used within 30 days of receipt of delivery. We reserve the right to deny any item that does not meet these requirements. The customer will be responsible for the shipping cost of returning the product. Our return shipping address is 150 E. 157th St., Gardena, CA 90248. You can submit your return request using the link below. 

 

Download RMA Form (Return Merchandise Authorisation)

To initiate the request, download Return Merchandise Authorisation,  email info@stohlquist.com with your order number and the product you would like to return.

After 30 days of receipt of delivery, the item will not be eligible for any return or refund. 

If the received item is used but was claimed to be unused, the customer is responsible for the shipping cost of returning the product back to them. 

All return packages or items without RMA# will be denied. Shipping charges incurred during checkout are not refundable. 

You can always contact us for any return questions at info@stohlquist.com.

Shipping

Orders are shipped within 1-2 business days. Orders are not shipped on Saturdays, Sundays, and Holidays. 

 

Return Process

Customers will be notified in 2 business days via email once the return request has been submitted. 

Once the RMA is approved, an RMA# will be sent to the customer. 

Pack the product with suitable packaging material and ensure the return package includes merchandise in unused condition, with original packaging materials, affix return label on the package. The customer must write RMA# on clean paper and attach it to the outer box for the original package. To avoid any potential damage to the paper, the paper should be fully covered with Scotch tape. 

Returns will be processed within 7-10 days of receiving. 

A refund will be issued to the original payment method. Refunds may take up to 5 days to be shown on a credit card/bank statement. 

 

Exchange

Due to high demand, we do not offer merchandise exchange.