Shipping Policy

Please allow for up to 3 business days to process your order. UPS transit times are estimated at 7-10 business days for addresses in the contiguous 48 United States. Transit times to Alaska and Hawaii may take longer. Delivery times are calculated and communicated by UPS directly.

 

INTERNATIONAL, PO, APO, & FPO
Unfortunately, we do not currently ship to U.S. territories, International, PO, APO or FPO destinations.

SHIPPING RULES & RESTRICTIONS

• Freight-forwarding: Products purchased at stohlquist.com are for personal consumption only and not for resale, distribution, or to be forwarded to addresses outside the United States. Orders found out of compliance will be denied and cancelled.
• Orders are processed and shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States.
• Occasionally, our Distribution Center will be closed due to a holiday or annual physical inventory. No orders will be processed or shipped when the Distribution Center is closed.

 

TRACKING YOUR ORDER

Once your order has shipped, you will receive a confirmation email that contains all details regarding your shipment including shipping method and tracking number. Depending on the time your order was placed and processed, creating a tracking number can take up to 24 hours.

 

Please contact us at consumersupport-na@stohlquist.com within a maximum of 10 days of your estimated delivery arrival date if you haven't received your order. After this period of time we will not be able to verify the delivery status of your order, as the tracking will expire.

 

QUESTIONS OR CONCERNS?

If you have any questions or need help our Customer Service Department can be reached by email at consumersupport-na@stohlquist.com or by calling 760-597-5000.